Identity Verification at slothoki
We require identity verification before your first withdrawal. This is not optional, and there is no way to bypass it — by design. When you request a withdrawal, we ask for a national ID scan (KTP, passport, or equivalent), proof of address (utility bill, lease agreement, government letter), and a selfie holding your ID. The verification process typically takes 24 hours. We do not charge a fee.
Why we verify: payment regulators in supported jurisdictions require us to confirm that the account owner matches the person requesting withdrawal. This protects you against account takeover — if someone gains your password, they cannot move money without passing identity checks in your name. It also prevents money laundering, which protects the entire platform.
After we approve your identity, you remain verified for all future withdrawals from that account. You do not need to re-verify unless you change your registered name or address, or we detect unusual activity that requires reconfirmation. If you are based in Jakarta, Surabaya, Bandung, Medan, or Semarang, the same verification applies regardless of which city your bank branch is in.
Encryption and Data Protection
slothoki uses TLS 1.2+ encryption on all pages. This means the connection between your device and our servers is encoded — hackers monitoring your wifi cannot read your username, password, or balance. We do not require a VPN; our encryption is built in.
Your password is hashed, not stored. If we were hacked (which we guard against heavily), attackers would see a gibberish string, not your actual password. We recommend using a unique password that you do not share with other sites — use a password manager like Bitwarden or the built-in manager in your browser.
Your transaction history — deposits, withdrawals, bets placed, winnings — is encrypted in our database. You can view this history in your account anytime. We do not sell your data to third parties. We share transaction information only with payment partners (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, Mandini, local payment, online payment) to complete payment processing, and with regulators if required by law.
Payment Security and Withdrawal Flow
We offer local payment methods in Indonesia. Deposits are processed instantly through:
- e-walletscan the QR code with your mobile bank app (any bank), subject to verification
- Mobile walletsmobile banking, local payment, online payment, e-wallet, mobile banking
- Bank transferlocal payment, online payment, e-wallet, mobile banking (takes subject to verification during business hours)
Withdrawals go back to your original payment method. If you deposited via local payment, your withdrawal returns to online payment. If you used bank transfer, your withdrawal returns to the same bank account you transferred from. We do not allow cross-method withdrawals (e.g., depositing via e-wallet and withdrawing to mobile banking) — this rule prevents fraud.
Withdrawal processing depends on your bank. online payment and wallet withdrawals typically settle within subject to verification. Bank transfers may take 1–3 business hours. During Idul Fitri, Idul Adha, and other public holidays, bank processing may be delayed by one or two days — this is outside our control.
Withdrawal checklist
- Your identity is verified (first time only)
- Your withdrawal method matches your deposit method
- Your account balance is sufficient
- Your phone or email is up-to-date for transaction alerts
Account Controls and Monitoring
You control access to your account through several tools. Two-factor authentication (2FA) via SMS or authenticator app is optional — we recommend enabling it. Once enabled, you must enter a code sent to your phone when logging in from a new device.
You can review active sessions in your account settings. If you see a login from an unfamiliar location or device, you can log out from that session immediately. We record the IP address and device type for every login, visible only to you.
You can edit your registered email, phone number, and address anytime. If you change your email, we send a confirmation link to your old email before the change takes effect — this prevents account hijacking. After login, check the "Security" section to review recent activity, update your password (we recommend monthly), and adjust notification settings.
Dispute Resolution and Support
If you spot a transaction you did not authorize, contact our support team immediately. We investigate unauthorized deposits and withdrawals, and can reverse transactions within 30 days. Our support agents are available 24/7 via live chat on slothoki.
If a withdrawal fails (e.g., because your bank account was closed), we hold the funds in your slothoki balance. We notify you by email with the reason for failure. You can either request a re-withdrawal to a different account, or keep the balance for future play.
For disputes related to payments — a charge that appeared twice, a withdrawal that never reached your bank — provide us with your transaction ID (visible in your account history) and we investigate with the payment partner. e-wallet, mobile banking, local payment, online payment, and the banks (e-wallet, mobile banking, local payment, online payment) have their own dispute windows; we escalate on your behalf.