slothokiFrequently Asked Questions

We require two documents for KYC verification on slothoki: a government-issued identity document and proof of residential address. The identity document may be a KTP (Indonesian ID card), passport, or driver's licence. The address proof may be a recent utility bill (water, electricity, gas), lease agreement, government letter, or bank statement in your name.

You upload both documents when you request your first withdrawal. Our verification team reviews them and sends a confirmation within one business day. If the documents are unclear or do not match your account details, we will ask you to resubmit. Users in Jakarta, Surabaya, Bandung, and other regions follow the same verification process.

No. Each person is permitted one account on slothoki. Multiple accounts from the same user are not allowed and may result in account suspension. We use name, email, phone number, and device fingerprinting to detect duplicate accounts. If you have lost access to your existing account, contact our support team to recover it rather than creating a new one.

If you need to change your account details (name, email, phone), reach out via live chat and we will assist you. Maintaining one account per person ensures fair play and helps us comply with regulatory requirements across all supported jurisdictions.

To request deletion of your personal data on slothoki, log in to your account and contact our support team via live chat. State your request clearly: "I request deletion of my account and all personal data." Our support team will verify your identity and provide information about any outstanding balance, pending withdrawals, or unresolved disputes.

We retain certain data for legal compliance (e.g., transaction records for seven years). However, we delete personal identifiers (name, address, ID documents) after the legally required retention period expires. Your request is processed within 14 days. Visit our Privacy Policy page for full details on data retention and your rights under applicable law.

We charge no fees on deposits or withdrawals on slothoki. All deposit methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer via mobile banking, local payment, online payment, e-wallet) are free to use. If your bank or e-wallet operator charges a fee on their end, that is outside our control and you should check their terms.

Withdrawal requests are also free. Your funds are transferred directly to your registered payment method with no deduction by slothoki. Processing times vary by payment method and financial institution; bank transfers typically take 1–3 business days. If you believe you were charged a fee incorrectly, contact our support team immediately.

Depositing via e-wallet, mobile banking, or local payment on slothoki is straightforward. Log in to your account, click "Deposit", select your preferred e-wallet, and enter the amount. You are redirected to the e-wallet app or web interface to confirm payment. Once confirmed, the funds appear in your slothoki account balance within seconds.

online payment and e-wallet follow the same flow. All e-wallet deposits are instant and require no additional verification. mobile banking (Quick Response Code Indonesian Standard) also works the same way—scan the code with your bank's app or e-wallet. If the deposit does not appear after several minutes, refresh your account page or contact support. Our payment gateway is active 24/7, including during Idul Fitri, Idul Adha, Imlek, and Nyepi holidays.

Our weekly cashback offer is automatically calculated and credited to your account based on your activity during the week. The exact terms depend on the current promotion—some weeks offer cashback on net losses in a specific game category, others on total wagered amount. Check the "Promotions" section in your account for the current week's rules before you play.

Cashback is typically credited every Monday or Tuesday and appears as a balance adjustment on your account. There are usually playthrough requirements (a multiplier applied to the cashback amount) before you can withdraw. Read the promotion details carefully, or ask our support team to explain the exact terms for this week. Cashback offers may vary or expire, so review them regularly.

Our sportsbook on slothoki covers major football leagues and tournaments: Liga 1 (Indonesia), Piala Indonesia, Piala AFF (Southeast Asia), Champions League, Premier League, and many others. We also list markets for MotoGP motorcycle racing and badminton tournaments. The available markets change daily based on upcoming fixtures and league schedules.

Log in to slothoki, navigate to "Sportsbook", and browse the list of upcoming matches. You can filter by league, date, or your favourite teams. Each match shows available bet types (match result, over/under, handicap, and more). If a specific league or match is not listed, it may not be scheduled or may fall outside our current coverage—check back later or contact support.

We offer live-dealer tables on slothoki with professional dealers broadcasting from our studio. Available games include blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo. Each table has multiple camera angles and shows the dealer, cards, and wheel in real time. Tables are available in different table limits to accommodate various budgets.

Dealers speak English and Indonesian, and you can communicate via chat during the game. All games run 24/7. Log in to slothoki, navigate to "Live Casino", and select a table. You join the game immediately and can place bets alongside other players. Game rules and payout schedules are displayed on screen. If you have questions during play, use the live chat or contact our support team.

Our support team at slothoki handles inquiries in English and Indonesian. You can reach us via live chat 24/7 in both languages. Select your preferred language when you open the chat, and you are routed to an agent who speaks that language. Response times are typically quick during business hours and standard during late-night and holiday periods.

If you contact support outside live chat hours, your message is queued and addressed within the next business day. For urgent account security issues, use the live chat option immediately. Our team is trained to assist with account access, payments, game rules, verification status, and other slothoki platform questions in both languages.